FAQ | FREQUENTLY ASKED QUESTIONS

 

ORDERS AND SHIPPING

 

HOW CAN I CONTACT YOU?

For all inquiries please email info@novahswimwear.com

WHEN WILL MY ORDER ARRIVE?

Orders will be processed within 2 business days of the order being placed. For UK orders please allow 3-5 business days for processing and shipment.

During peak holiday periods there may be a delay to our processing and shipment times of up to 10 business days for your order to be shipped. At any period where this is the case it will be clearly displayed on the website to inform you before you place an order.

For international orders please view our full Shipping Information as times may vary dependant on the destination country.

I JUST PLACED MY ORDER TODAY, WILL IT SHIP TODAY?

Our office will process all orders within 24 - 48 hours.

WHAT SHIPPING METHOD DO YOU USE AND HOW MUCH IS IT?

We use Royal Mail Recorded Delivery to send all parcels. Please review our Shipping Information for more detail on our domestic and international shipping methods, times and rates.

EXCHANGE POLICY

WHAT IS YOUR RETURN POLICY? 

We will exchange all full price merchandise that is returned to us within 14 days.

For more details please review our full returns policy.


PRODUCTS, STYLING AND SIZES

THE ITEM I AM LOOKING FOR IS OUT OF STOCK, WHAT CAN I DO?

Some of our styles and colours sell out faster than others, and we try to restock as quickly as possible. You can keep checking the site, or email us at info@novahswimwear.com with the style, colour and size you are looking for to see if we have it in stock or will be restocking.

We also put out updates on our social media (Instagram, Facebook and Twitter) when we restock an item online to notify our followers, so give us a follow to stay updated!

WHERE CAN I BUY A NOVAH SUIT?

Currently NOVAH is sold exclusively at www.novahswimwear.com

Please check our Retailers page for any new places to purchase NOVAH.

For Wholesale and Stockist inquiries please email sales@novahswimwear.com

WHEN WILL YOU HAVE A SALE?

We aways update our social media with our sales , promotions and discount code events! Follow us on Instagram, Twitter or Facebook to keep updated! You can also sign up to our mailing list from this site.

WHAT IS SEAMLESS SWIMWEAR?

Seamless means there is no visible elastic band on the suit and nothing digging into your skin. Our suits are double fabric lined and sits on your body like a second skin.
 
DO ANY OF YOUR TOPS HAVE PADDING?

All our tops are seamless and have no padding, for a natural, comfortable, beautiful shape.

DO YOU HAVE ANY TIPS TO CARE FOR MY NOVAH SUIT?

We pride ourselves on our quality, and once you own a NOVAH suit you defiantly want to take good care of it to maintain the high quality! To do so, hand wash in cold water and use a mild detergent. Do not use bleach. Lay flat in shade to dry. Try to avoid oils and tinted sunscreen.

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