FAQ | FREQUENTLY ASKED QUESTIONS
HOW CAN I CONTACT YOU?
For all inquiries please email info@novahswimwear.com
WHEN WILL MY ORDER ARRIVE?
Orders will be processed within 3 business days of the order being placed.
During peak holiday periods there may be a delay to our processing and shipment times for your order to be shipped. At any period where this is the case it will be clearly displayed on the website to inform you before you place an order.
For international orders please view our full Shipping Information as times may vary dependant on the destination country.
I JUST PLACED MY ORDER TODAY, WILL IT SHIP TODAY?
Our office will process all orders within 24 - 72 hours.
CAN I MAKE CHANGES TO MY ORDER?
If you have just placed your order and would like to make any changes, please email us at info@novahswimwear.com to see if we can accommodate! Once your order has been shipped we will not be able to make any changes, so please contact us quickly.
WHAT SHIPPING METHOD DO YOU USE AND HOW MUCH IS IT?
We use USPS to send all parcels. Please review our Shipping Information for more detail on our domestic and international shipping methods, times and rates.
WHAT IS YOUR RETURN POLICY?
We will exchange or offer store credit on full price items that is returned to us within 60 days (please note we are closing down and will only be able to offer this until two weeks before trading is due to end).
For more details please review our full returns policy.
CAN I RETURN A SALE ITEM?
CLOSING DOWN SALE- items are none refunable or exchangable.
For more details please view our full returns policy.
THE ITEM I AM LOOKING FOR IS OUT OF STOCK, WHAT CAN I DO?
Some of our styles and colours sell out faster than others, and we try to restock as quickly as possible. You can keep checking the site, or email us at info@novahswimwear.com with the style, colour and size you are looking for to see if we have it in stock or will be restocking.
We also put out updates on our social media (Instagram and Facebook) when we restock an item online to notify our followers, so give us a follow to stay updated!
WHERE CAN I BUY A NOVAH SUIT?
Currently NOVAH is sold exclusively at www.novahswimwear.com
For Wholesale and Stockist inquiries please email maddy@novahswimwear.com
WHEN WILL YOU HAVE A SALE?
We aways update our social media with our sales , promotions and discount code events! Follow us on Instagram or Facebook to keep updated! You can also sign up to our mailing list from this site.
WHAT IS SEAMLESS SWIMWEAR?
Seamless means there is no visible elastic band on the suit and nothing digging into your skin. Our suits are double fabric lined and sits on your body like a second skin.
DO ANY OF YOUR TOPS HAVE PADDING?
All our tops are seamless and have no padding, for a natural, comfortable, beautiful shape.
DO YOU HAVE ANY TIPS TO CARE FOR MY NOVAH SUIT?
We pride ourselves on our quality, and once you own a NOVAH suit you definitely want to take good care of it to maintain the high quality! To do so, hand wash in cold water and use a mild detergent. Do not use bleach. Lay flat in shade to dry. Try to avoid oils and tinted sunscreen.