We offer returns for store credit or exchange for all clean, unworn, unsoiled, unused items received back to us within 60 days of the delivery date. We do not offer refunds.
Please ensure items sent back to us for exchange are free from deodorant or other marks, as this would be a soiled item, and would not be accepted. Items bought on sale, or with a discount code are also able to be exchanged within 60 days of delivery.
All items being returned must be sent to us clean and unwashed with sanitary stickers (applicable to all bottoms and one pieces) and original hang tags attached. Exchanges not abiding by this policy will be returned to sender. All shipping and handling charges, gift cards and store credit are non-refundable.
Return shipping charges are the responsibility of the customer.
Please email firstname.lastname@example.org for our postal address and your exchange number.
If you have any problems or concerns regarding items delivered to you by NOVAH, or about our returns policy, please email email@example.com for further assistance.