NOVAH offers exchanges for all full price, clean, unworn, unsoiled, unused items received back to us within 14 days of the delivery date. We do not refund merchandise due to change of mind, only exchange.
All items to be exchanged must be sent to us clean and unwashed with sanitary stickers (applicable to all bottoms and one pieces) and original hang tags attached. Exchanges not abiding by this policy will be returned to sender. All shipping and handling charges, gift cards and store credit are nonrefundable. Postage costs for exchanging or returning items are not covered by NOVAH and are the responsibility of the customer.
Please email email@example.com for our postal address and your exchange number.
If you have any problems or concerns regarding items delivered to you by NOVAH, or about our returns policy, please email firstname.lastname@example.org for further assistance.